Retaining your most valuable customers means exceeding their expectations.

Customer retention is a cost-effective way to maintain your long-term success as a business. Our retention strategies focus on delivering a strong customer experience that lasts long after the first purchase.

Asset 5

Delight

We deliver specialised retention strategies that enhance your Customer Lifetime Value

Social Community Management

Form closer relationships with your customers online. We help you to create better conversations and more frequent touchpoints with your social media audience.

Net Promoter Score

Turn more of your customers into brand promoters. We manage your Net Promoter Score by gathering customer feedback in order to improve the overall customer experience. 

Reputation Management

We strengthen your brand's reputation through online conversation analysis, ratings, reviews, customer service and influencer management.

Lapsing Customer Re-engagement

Lower your customer churn rate while increasing sales. We identify your at-risk customers and re-engage them through marketing automation.

bulb

Let's Chat!

Let’s talk about your goals, your frustrations and how alphawhale can help you bring balance.

Get in touch

1/387 Lt Bourke St, Wurundjeri Country, Melbourne, VIC 3000

hello@alphawhale.com.au

1300 163 049