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Know exactly where your clinic can grow.
Find the growth gap in your practice.
For multi-site groups and practices ready for their next chair, clinician, or location.
Choose your assessment
Each assessment answers a single question. Start with the one you most suspect. You do not need all three to act. Fixed fee, fixed scope, no retainer attached.
Patients never arrive
Patient Acquisition
Are enough of the right patients finding us?
✓ Graded scorecard of your acquisition system
✓ Your true cost per new patient
✓ The three changes that lower it fastest
✓ Tracking integrity check
✓ Review of live advertising against AHPRA guidelines
$3,200 + GST
Buy now →Best place to start
They arrive and never book
Patient Intake
Do we convert the enquiries we already have?
✓ Graded view of how enquiries are handled today
✓ The recoverable value in enquiries now lost
✓ Where enquiries fall between phone, website, and practice software
✓ Follow-up on unconverted enquiries
✓ Tracking architecture that makes conversion a number you own
$3,200 + GST
Buy now →They book once and never come back
Patient Lifecycle
Do we keep patients, and do plans get completed?
✓ Dollar value of unscheduled diagnosed treatment
✓ Treatment plan acceptance rate, by value and by count
✓ Active patients against your total database
✓ A prioritised reactivation list you can work immediately
✓ Review generation, assessed against AHPRA rules
$3,200 + GST
Buy now →We assess before we advertise.
Sending more patients into a leaking intake wastes your budget. So every growth engagement starts with an assessment, and we find the leak before anyone spends on ads.
Step 1
Assess
Two to three weeks. We grade one part of your patient journey and put a dollar value on the gap.
Step 2
Decide
If everything clears, we propose a campaign. If something's leaking, we fix that first and the ads wait.
Step 3
Grow
Ongoing work starts from numbers you already own, so progress is visible from the first month.
What every assessment delivers
The same four things, whichever you choose.
The scorecard, the plan, and the underlying data are yours. There is no obligation to engage us to act on any of it.
A graded scorecard
Scored on the same rubric as every clinic we assess.
The opportunity, quantified
In production dollars per year.
A prioritised action plan
Ranked by value and effort.
A 90-minute presentation of findings
With the evidence behind each one.
Also included: what you can fix yourselves, separated from what needs outside help. Patient data is handled in line with the Privacy Act.
What we examine
Acquisition
Cost per new patient
Ad account structure, spend allocation, and cost per genuine new patient enquiry. Not per click, and not per form fill.
Acquisition
Search and website conversion
Search visibility for the treatments that matter to your margin, how many website visitors enquire, and where they drop.
Intake
Enquiry handling
Call recordings scored on a consistent rubric: qualification, value framing, objection handling, and whether the call ends with an appointment.
Intake
Response and follow-up
Response times and after-hours coverage across phone, web form, email, and social, including how many enquiries are never answered at all.
Lifecycle
Recall and reactivation
How many patients are due, how many are contacted, and how many rebook. Plus the dormant patients worth contacting first.
Lifecycle
Treatment plan acceptance
Acceptance rate by value as well as by count, and how much diagnosed treatment is sitting unscheduled right now.
How it works
Two to three weeks. About three hours of your time.
Three steps, and one nominated contact on your side.
Choose an assessment →1
Kick-off and access
A 60-minute kick-off call, read-only access to the relevant systems, and one nominated contact on your side. We collect the data and recordings.
60 min of your time
2
Analysis and scoring
We score everything against the rubric. Clarifying questions come by email, and take about 30 minutes of your time.
30 min of your time
3
Findings and action plan
Ninety minutes with you and whoever you want in the room, walking the evidence. You keep the scorecard, the plan, and the data.
90 min of your time
Not sure which one to start with?
Most clinics start with one. If you are unsure which, start with Patient Intake. It is the fastest to run, and it is where we most often find the largest recoverable number. Or talk it through with us first.
